Accommodations | How to Book


Booking with Kumano Travel is a two part process: make a “Reservation Request” and then“Finalize Booking”.

Part One | Reservation Request
Part Two | Finalize Booking

Kumano Travel Reservation System >>

Detailed Explanation

Making a reservation for accommodations, tours & activities and travel services follow the same general pattern. Model itineraries have a slightly different method for selecting services and products. Please refer to the detailed descriptions below for further explanation on how to book accommodations.

Part One | Reservation Request
Part Two | Finalize Booking

Part One | Reservation Request


Basic Search


There are three ways to search for accommodations from the top page: 

1.The search box on the left (category and/or area)

2.Click on the destination on the accommodations search map. Note: not all areas are shown on the map, use the area pull down scroll in the search box to view all areas.

Press the "Go" button to view a complete list of accommodations.

Refined Search


On the “Search and Results” page you can further refine your search using keywords, area, category and price. 

You can also sort your results by cost (lowest price and highest price).

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Select Accommodation


Select the accommodation by clicking on the name of the accommodation, the images, the "Details" button on the right, or the price plan names.

Select Plan


Select desired accommodation price plan.

Add to Cart


Fill in form and add to cart.

※ Make sure to read carefully and input correct information.

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Confirm Cart Contents

cart.jpgReview your cart contents.

Press the "Continue" button to continue with the reservation request.

Press the "Add More to Cart" to search for more services or products. The contents that you have in your cart will be saved.

Press the "Delete" button to remove the contents from the cart.

Press the "Change" button to change the information in the request, such as number of people, nights, etc.

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Log-in or Register Guest Details


Log-in to your MyPage account if you are a registered user.

Fill in the guest details form if you are a first time user and press the "Continue" button.

※ Please describe dietary needs: allergies, vegetarian preferences, etc. If you are vegetarian please write in detail what you cannot eat. For example, beef, chicken, pork, fish, seafood, eggs, fish stock, dairy products, etc. in the Request/Comments box.

Press the "Back" button to return to the cart.

Request Review


Review reservation and guest details.

Read the "Kumano Travel Terms and Conditions" carefully and if you understand and agree, select the "I Understand & Agree" button at the bottom of the page.

Once you are sure that everything is correct, press the “Send Request” button to submit your reservation request.

Press "Back" to return to the Login/Registration page.

※ Note: this does not confirm your reservation, it is only a request.

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Request Mail

Mail Sent


An e-mail will be sent to your account in addition to forwarding the reservation request to Kumano Travel.

Please confirm that this e-mail arrives to your account. If it doesn't, please contact us.

※Check you junk e-mail or spam box as the message might arrive in this folder.

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Part Two | Finalize Booking


Login to Kumano Travel


Login to your MyPage account on the Kumano Travel website with your username and password.

This information will be e-mailed to you in the "Processed Reservation" e-mail.

If you forgot your password, click "Forgot your password?" to reset it. We will e-mail you a new one.

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Review Contents


Review reservation(s).

Read the "Kumano Travel Terms and Conditions" carefully and if you understand and agree, select the "I Understand & Agree" button at the bottom of the page.

Press the “Make Payment & Confirm” button to continue to the credit card payment page.

Press "Back" to return to the Login/Registration page.

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Make Payment with Credit Card to Confirm your Reservation

how-to-book-12-mod.jpgEnter credit card information and press the "Make Payment" button to pay for reservation.

Upon payment your reservation is confirmed.

A payment confirmation e-mail will then be sent to you.

Press the "Cancel" button to return to your MyPage account.

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Payment Complete | Reservation Confirmed

Payment Has Been Received and Reservation Confirmed


Wait until the "Payment Complete | Reservation Confirmed" appears.  Please do not close tab or browser until this screen appears.

Your reservation has now been fully paid with your credit card.

Click on "Reservation History" to go to your MyPage account where you can download your "Voucher" and "Reservation Outline".  




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Download Voucher

Download Voucher and Reservation Outline


On your "Reservation History" page to the right, below your reservation number and above your reservations list, there are two links, "Download Voucher" and "Download Reservation Outline".  

Click on these links to download the files.  They are in PDF form.  

Please print out your voucher and bring it with you on your trip. You may be asked to show them to the accommodation or service provider if needed.

The voucher also contains the Japanese versions of your bookings, so it case you need to ask someone for help during your travels you can communicate by showing them your voucher.

Can't download your "Voucher" or "Reservation Outline“ properly?

Upon completion of your visit, we will send you an e-mail with a questionnaire. Your feedback is important to us and future visitors.

Kumano Travel Reservation System >>

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