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Contact Form

The Contact Form can be used for asking a variety of questions about the Kumano Kodo pilgrimage.

Please understand that we are unable to check the availability or price for accommodations or services for KUMANO TRAVEL through the Contact Form email without an official reservation request.

Set Booking Operation Times

Please note that from Monday, March 11, 2024, the reservation site is only open to receive new requests during set operational times: Daily 9:00 to 17:00 (Japan Standard Time)
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For current users, access to your MyPage, including MyChat, changes and cancellations are available anytime with no closure period.

NOTE: We are not able to receive any last-minute reservation requests by e-mail or phone calls.

3 Steps Before Submitting a Contact Form

  1. Check our “How to Book” article FIRST to answer your questions before sending contact mail!
  2. Visit the FAQs page for commonly asked questions about the KUMANO TRAVEL Community Reservation System.
  3. Log in to your MyPage account and use the MyChat function to contact staff to check the status of a current KUMANO TRAVEL reservation request.

    (NOTE: My Chat is not available unless a reservation has been successfully submitted to KUMANO TRAVEL.)

    Currently, there is a large volume of information requests and due to high demand of the Kumano Kodo, completion of a booking may take up to 30 days. Reservations are not booked in real time. We sincerely appreciate your support of local sustainable tourism and thank you for your understanding in advance.
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E-mail Safe List

Contact form e-mails may be confused for Spam or Junk mail and filtered by your e-mail or virus software. To make sure that you receive these e-mails, please add our e-mail address or domain to your contacts, safe list, or white list.

Our e-mail address is:
Our domain is:
NOTE: The following domains often block contact form e-mails, so unfortunately it is not possible to reply to the following domains. Please use alternative e-mails addresses.,,,,

Error Message

I have been trying to add something to the cart on the KUMANO TRAVEL community reservation system and get this error. What does it mean?

Sorry, reservations are not available for this date or it is below the minimum number of days required to make a reservation request.

This could mean that the accommodation is fully booked, or closed. It could also mean that it is 10 days or more before the day of departure which is past the deadline for online reservation requests.

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