Please check our “How to Book” article FIRST to answer your questions before sending contact mail!
For commonly asked questions about the KUMANO TRAVEL Community Reservation System please visit the FAQs page.
Currently there is a large volume of information requests, so responses are taking longer than normal.
Thank you for your understanding in advance.
Last Minute Booking with KUMANO TRAVEL
The KUMANO TRAVEL community reservation system can only accept reservation request 10 days or more before departure date. Reservation requests are not accepted by telephone, e-mail, or fax.
If you would like to make a last minute booking please visit the travel desk at the KUMANO TRAVEL Travel Support Center near the Kii-Tanabe Station.
To facilitate the booking process onsite, please register an account with the KUMANO TRAVEL community reservation system in advance and have a general ideas of the places you would like to stay and the services that you need, eg, luggage shuttle, etc.
E-mail Safe List
Contact form e-mails may be confused for Spam or Junk mail and filtered by your e-mail or virus software. To make sure that you receive these e-mails, please add our e-mail address or domain to your contacts, safe list, or white list.
Our e-mail address is: kumano-travel@tb-kumano.jp
Our domain is: @tb-kumano.jp
NOTE: The following domains often block contact form e-mails, so unfortunately it is not possible to reply to the following domains. Please use alternative e-mails addresses.
@web.de, @gmx.de, @gmx.at, @mail.be, @gmail.de
Error Message
QUESTION:
I have been trying to add something to the cart on the KUMANO TRAVEL community reservation system and get this error. What does it mean?
Sorry, reservations are not available for this date or it is below the minimum number of days required to make a reservation request.
ANSWER:
This could mean that the accommodation is fully booked, or closed. It could also mean that it is 10 days or less before the day of departure which is past the deadline for online reservation requests.