System Maintenance for Reservation System Renewal
Thank you for choosing KUMANO TRAVEL.
To enhance user convenience, we are implementing a renewal of our reservation system. As a result, system maintenance will be conducted on the following schedule:
System Maintenance Schedule
- Partial Service Suspension: February 14, 2025 (Fri), 5:00 PM – February 21, 2025 (Fri), 5:00 PM
During this period, new reservations will not be accepted, but you can still access your MyPage for reservation confirmation and changes. - Full Service Suspension: February 21, 2025 (Fri), 5:00 PM – February 25, 2025 (Tue), 9:00 AM
All system functions, including MyPage and reservation confirmation, will be unavailable during this time. - Service Resumption Post-Renewal:
– Partial Resumption: February 25, 2025 (Tue), 9:00 AM
You will be able to access the renewed website for MyPage, reservation confirmation, modification, cancellation requests, and site browsing. New reservations cannot be made during this time.
– Full Resumption: February 27, 2025 (Thu), 9:00 AM
All services, including new reservation requests, will be available on the renewed KUMANO TRAVEL booking website.
FAQ for Affected Customers
Customers with travel plans during the system maintenance period or those departing within 20 days will receive detailed instructions via email on February 17, 2025 (Mon).
Q. When is the system maintenance period?
A. The system will be down from 5:00 PM on Friday, February 21, 2025, to 9:00 AM on Tuesday, February 25, 2025. Please note that new reservations will be temporarily suspended starting at 5:00 PM on Friday, February 14, 2025, and will resume after the renewal. We kindly ask you to make your reservations well in advance.
Q. Can I register as a new member during the system maintenance period?
A. Registration will not be possible during the maintenance period. Please complete your registration after 9:00 AM on Tuesday, February 25, 2025.
Q. Can I make new reservations during the system maintenance period?
A. New reservations will not be accepted during the maintenance period. Please make your reservations after 9:00 AM on Thursday, February 27, 2025, once the renewal is complete.
Q. Can I check my reservation during the system maintenance period?
A. Reservation checks will not be possible during the maintenance period. For reservations already made, please refer to your “Reservation Confirmation” email or check your MyPage after 9:00 AM on Tuesday, February 25, 2025.
Q. Can I modify my reservation during the system maintenance period?
A. Modifications cannot be made during the maintenance period. Please submit your requests after 9:00 AM on Tuesday, February 25, 2025. For customers traveling during the maintenance period or with imminent departure dates, separate instructions will be sent.
Q. Can I cancel my reservation during the system maintenance period?
A. Cancellations cannot be processed during the maintenance period. Please submit your cancellation requests after 9:00 AM on Tuesday, February 25, 2025. For customers traveling during the maintenance period or with imminent departure dates, separate instructions will be sent.
Q. I have travel plans during the system maintenance period. How can I check my reservation?
A. Customers with reservations during the affected period will receive a notification email on Monday, February 17, 2025, with detailed instructions.
Q. I have travel plans during the system maintenance period. How can I make changes or cancellations?
A. Please use this form to make changes. For reservations with travel dates further in the future, please use MyPage to make modifications after the renewal.
Q. Can I make payments during the system maintenance period?
A. Payments cannot be processed during the maintenance period. Please complete your payment via MyPage after the renewal. Customers traveling during the maintenance period or with imminent departure dates will receive separate instructions.
Q. Will the URL for KUMANO TRAVEL’s reservation site or My Page change?
A. No, the URLs will remain the same. You can continue to access the site using the current URLs.
Q. Will my KUMANO TRAVEL member information (ID and password) change?
A. No, your member information will remain unchanged. You can continue to use your existing login and password information.
Q. Will my past reservations be deleted?
A. No, past reservations will still be accessible on MyPage after the renewal.
Q. What will happen to reservations currently in progress during the renewal?
A. Reservations in progress will remain accessible on MyPage after the renewal. Please note that some arrangements may take additional time to process. Thank you for your understanding.
We sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation.
Contact Information
Regarding cancellations, changes, or other inquiries for current reservations during system maintenance (February 14 to 25, 2025) only.
https://forms.gle/dC9TiPv7wLiwAtBk9
For other inquiries about bookings outside of that period, please see the FAQ/Contacts at the top of the page.
Reservation Request Set Booking Times
In an effort to meet the demand for bookings and keep to our sustainable management goals, the new request booking times have been set for only certain parts of each day. Thank you for your understanding.
From Monday, March 11, 2024, the KUMANO TRAVEL Community Reservation Site is only open to receive new requests during set operational times: Daily 9:00 to 17:00 (Japan Standard Time).
World Clock link
For current users who have submitted a reservation request, access to your MyPage, including MyChat, changes and cancellations are available anytime with no closure period.
NOTE: We are not able to receive any last-minute reservation requests by e-mail or phone calls.